Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website and services of Supera™, a product of Zolopreneur LLC - Supera PS ("Supera," "we," "us"). By using the Service, you agree to these Terms.

1. The Service

Supera is a bilingual (English/Spanish) performance-review platform for small businesses, including probation and recurring reviews, 360° feedback, goals, acknowledgments, and optional credential tracking. We may update or improve the Service over time.

2. Eligibility

The Service is intended only for individuals 18 years of age or older. By using the Service you represent that you are at least 18, and businesses agree to add only individuals who are 18 or older.

The Service is currently offered to businesses based in the United States only. By signing up you represent that your business is US-based. We do not currently offer the Service to businesses or individuals located in the EU/EEA, the United Kingdom, or Switzerland.

3. Accounts & responsibilities

You are responsible for keeping account credentials secure and for activity under your account. Business customers are responsible for the accuracy of the information they enter and for having a lawful basis and any necessary consents to process their employees' information through the Service. Our handling of personal information is governed by our Privacy Policy and, for business customers, our Data Processing Agreement, which is incorporated into these Terms by reference.

4. Acceptable use

You agree not to misuse the Service, including by breaking the law, infringing others' rights, attempting to disrupt or gain unauthorized access to the Service, or using it to send unlawful or unsolicited messages.

5. Messaging terms

The Service may deliver transactional messages (such as verification codes and review notifications) by SMS, WhatsApp, or email. Message and data rates may apply, and recipients can opt out of texts by replying STOP. Business customers are responsible for obtaining appropriate consent from their own employees to receive these messages. Included messaging is subject to a fair-use policy and may change. We encourage the account administrator to provide and keep current a valid mobile number so we can send critical account, security, and delivery notifications; providing it is optional. Supera uses SMS and WhatsApp only for transactional and critical account purposes — never for sales or marketing.

6. Fees, billing & cancellation

Supera is billed per employee seat. There is no free operating plan. You can build and preview your account in a no-charge sandbox without a credit card, but running live reviews requires a paid plan. Billing begins at your first billable seat.

Monthly plan. You may cancel at any time. Your plan stays active through the end of the current paid month and then stops; we do not refund a partial month.

Annual plan. The annual plan is billed once, up front, and is non-refundable. If you cancel, you keep full access through the end of your paid term, after which the plan does not renew. There is no money-back guarantee and no prorated refund.

Your data is never held hostage. Cancellation is a two-click action (Cancel, then Confirm); you can export all of your account data at any time; and after an account is closed we hold your data for 30 days so you can resume or export before it is permanently and irreversibly erased (crypto-shred), except where an active legal hold applies. These protections apply to every plan.

Taxes. Prices are exclusive of any applicable sales, use, or similar taxes. Where we are required to collect such taxes based on your location, they are shown separately and added to your invoice; you are responsible for any applicable taxes.

Seat changes. Paid plans bill per seat on an "expand now, adjust down at renewal" basis. Adding a person either fills a seat you already pay for (no charge) or adds a new seat, charged pro-rata for the remainder of your current billing period. Removing a person does not reduce your bill mid-period — you keep the seat and may fill it with someone else at no extra charge until renewal. At each renewal, monthly or annual, your price is set by the number of occupied seats on that day. Example: on an annual plan with 20 seats, adding 2 people in month 3 adds 2 seats charged pro-rata for the remaining 9 months; if you later remove 3 people, you keep (and may refill) those seats at no charge until renewal, and your next term bills only the seats then occupied. Your billing page always shows your licensed seats, occupied seats, and the exact cost of adding a seat.

Administrator seat. Every account includes one free, non-billed seat for the primary administrator — you are billed per employee, not for the owner administering the account. Additional co-administrators occupy a regular paid seat; the primary administrator may appoint or remove co-administrators and retains overall control of the account.

Founding Member offer. The Founding Member discount (25% off) is available to the first 100 companies that start an annual paid plan during the launch promotion. The discount applies to the annual plan and is tied to the life of your account: it continues for as long as your account remains active, and it ends if the account is cancelled, closed, or deleted. It is not transferable to another account and does not revive if you later open a new account. The discount percentage (25%) is fixed and applies to Supera's then-current pricing, which is based on 2026 rates; no price increase is anticipated for 2026–2027.

Early Bird. New monthly accounts started during our founding launch pay $6 per seat per month for the first 12 months, after which the rate returns to the standard monthly price. Early Bird has no company limit but closes once our first 100 Founding Members are filled.

Promotional pricing. Prices and promotions may change. Your Founding Member discount is your price protection; other promotions apply while offered.

Promotional pricing. From time to time we may offer promotions or discounts. Promotions are limited-time, may be limited to new customers or specific plans, are not retroactive, and cannot be combined unless we say so. A later promotion does not automatically change the price of an existing subscription, and we do not guarantee that any promotion will match or beat a rate you already have. Any locked rates you already hold — including any Founding Member discount — continue as described above.

Free accounts & dormancy. Free accounts (teams of 5 or fewer) include all features. If a free account goes unused for an extended period of inactivity, it may be treated as dormant and, ultimately, deleted. Before any such deletion we send repeated advance reminders over an extended period, each warning that data will be deleted and including a link to export all of your data; deletion is subject to any active legal hold, and any sign-in resets the process. When an account is finally deleted, its encryption key is destroyed and its data becomes permanently unrecoverable. You remain responsible for exporting and retaining your own employment records.

Past-due accounts. If a payment fails, we retry your card over about two weeks and email your account administrator to update payment; during this window your account keeps full access. If payment remains unresolved at the end of that window, the account becomes inactive and is held for 30 days — during which you can restore it by updating payment (billed going forward, with no back-billing for the inactive period) or export your data. If it is still unresolved after the 30-day hold, the account's encryption key is destroyed and its data becomes permanently unrecoverable (subject to any active legal hold). Every reminder includes a link to export all of your data, and you may export or delete your data at any point.

Data retention & account closure. Supera stores your records to provide the Service; it is not a long-term archive or system of record, and we do not commit to retaining your data indefinitely. Keeping copies of the personnel and related records your organization needs remains your responsibility. Before any account is closed or deleted, we will always give you a clear opportunity to export a complete copy of your data. We encourage you to export and safely store your records so you always have what you need.

7. AI-assisted features; not legal or HR advice

Supera is a documentation and workflow tool. It does not provide legal, employment, or HR advice, and using it does not create an attorney–client or advisory relationship. You are responsible for your own compliance with applicable employment and other laws.

AI-assisted features. Supera offers optional AI-assisted features — for example, an inline writing assistant that suggests clearer phrasing and English/Spanish translations, AI-generated draft review forms, and AI summaries. These are provided as a convenience and "as is." They generate suggestions and drafts only, make no employment, personnel, or hiring or firing decisions, and are not legal, tax, or HR advice. AI suggestions are optional and are never sent or applied automatically — a person must review them. You are solely responsible for reviewing, editing, and approving any AI-assisted content before using or relying on it, and for ensuring it is accurate, lawful, non-discriminatory, and appropriate. Where a translation is machine-assisted, the English version governs that content (see §8). We do not warrant that AI output is error-free.

8. Language

We provide these Terms in English and Spanish for convenience. The English-language version is the official, governing version; any translation is provided for information only.

9. Disclaimers & limitation of liability

The Service is provided "as is" without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted by law, Supera will not be liable for indirect, incidental, or consequential damages, and our total liability is limited to the amounts you paid for the Service in the 12 months before the claim.

10. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date reflects the most recent change; continued use of the Service means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules.

12. Dispute resolution — arbitration & class-action waiver

Please read this section carefully — it affects how disputes are resolved. Except for the carve-outs below, you and Supera agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, administered by the American Arbitration Association under its applicable rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Individual basis only. Disputes will be arbitrated only on an individual basis; you and Supera waive any right to bring or participate in a class, collective, or representative action.

Carve-outs. Either party may still (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in court to protect intellectual property or confidential information. Nothing here waives any right that cannot be waived under applicable law.

If any portion of this section is found unenforceable, the remainder stays in effect; if the class-action waiver specifically is found unenforceable, this entire arbitration section will not apply to that dispute.

13. Contact

Questions about these Terms? Use the contact form on getsupera.com or email [email protected].